Shipping & Returns, FAQs

Shipping Information

We do our best to get your delivery to you quickly. Orders placed before 2pm on a business day will usually be sent out the same day. After 2pm, orders will be dispatched the next business day.

Once dispatched, the next day delivery service takes 1 business day while the standard delivery service is 1-3 business days.

Please note that weekends and bank holidays are not business days.

Standard UK delivery service is FREE with any purchase – there is no minimum spend. If you need your items in a hurry, our next day delivery service (UK only) is £4.99.

Right now, we can only deliver to addresses in the UK. We have had to pause our international delivery service due to Brexit – customs restrictions and related issues outside our control mean that we can’t provide a reliable, affordable international shipping service at this time. We hope to reinstate it soon.

Returns Policy

We accept returns within 90 days of purchase. We’re confident that you’ll love our products, but if you’re not happy for any reason – or have a question or comment – contact our Customer Care team by email, chat or our "contact us" form.

Contact our Customer Care team via email, chat or our "contact us" form so we can arrange a replacement, exchange or refund as needed. Please allow 5-7 days for the refund to show in your account.

Account

You can create your account either during check out or via the link here.

Please click on ‘Forgot My Password’ on the login page. We will send you an email to reset your
password.

Once you create an account, you will be automatically enrolled in the SuperSelf Rewards program and start earning points. You can also manage your SuperSelf subscriptions from your account without need to contact us, and we can store your shipping and billing information, making shopping easier.

Rewards

SuperSelf Rewards is our way of thanking you for choosing SuperSelf. Membership is free and allows you to earn points every time you shop with us directly on superself.io or help us get the word out about our products through our activities. Points can be redeemed for discounts and other exclusive rewards.

Your points add up automatically every time you shop or complete activities. Click on the rewards page to see the list of available activities.

Anyone can join the SuperSelf Rewards program. Once you create an account, you will be automatically enrolled in the program.

Everyone starts off at Bronze level where you’ll earn 1 point for every £1 you spend in our web shop. Once your total lifetime spend goes over £200, you’ll jump to Silver level and earn 1.5 points for every £1. When your total lifetime spend goes over £500, you hit Gold level and earn 2 points for every £1 spent.

You can redeem discounts against your purchases with your points. You get £5 off for 100 points, £10 off for 200 points and £15 off for 300 points.

Your points must first be redeemed for a discount voucher, which can then be applied to your purchase total during checkout.

Your redeemable points balance will expire if your account goes inactive. As long as you’ve made a purchase or completed a qualifying loyalty activity in the last 12 months, your points will stay valid.

Your points are deducted from your points balance.

You can earn points on all our products. However, gift cards, shipping charges and discounts from coupons are not eligible for points.

Subscriptions

SuperSelf subscriptions allow you to save 10% on every order plus enjoy free delivery. You can choose supplements and set the frequency that works for you on the product page. You can also pause, amend or cancel a single order or your whole subscription at any time. To change your subscription details you need to create your account either during check-out or via the link here.

Changing the delivery date for your subscription item is easy and free. Simply log in to your account and open the ‘My Account’ page. Click “Manage Subscription” and then “Edit future orders” to change the delivery date of your next and future orders.

Log in to your account and open the ‘My Account’ page. Click “Manage Subscription” and then “Change frequency” to choose how often you want to receive your supplement.

Yes! You can subscribe to as many SuperSelf products as you like. You can also add a one-time purchase to your subscription order.

Log in to your account and open the ‘My Account’ page. Click ‘Manage Subscription’ then click the ‘Address and Shipping Information’ tab. Click ‘Edit’ and enter the new information. When you’re done, don’t forget to hit ‘Save Changes’.

To add more products to your regular subscription order, please contact us by email or online chat.

To swap an item in a future subscription delivery for another SuperSelf product, or add more one-off items to your order, log into your account and open the ‘My Account’ page. Click ‘Manage Subscription’ then the ‘My Subscription’ tab. Click ‘Products’ then click ‘Edit’ or ‘Swap Product’ to make your changes.

Yes, you can. Log in to your account and go to the ‘My Account’ page. Click ‘Manage Subscription’ then click the ‘Manage Upcoming Orders’ tab. Click ‘Skip Shipment’ to miss just the next shipment in your regular order.


If you change your mind, - and do want the order after all, you can click ‘Recover shipment’ and we’ll send it out as usual.

You get 10% off the regular price of your favourite SuperSelf product. We only bill you when we ship the item and take your 10% off the current retail price, - the one advertised on our website. This means that the amount you pay may vary. If the product is on sale, we’ll take the 10% off the sale price, for example, so you’ll save even more!

Cancel your subscription at any time for free. Log in to your account and go to the ‘My Account’ page. Click ‘Manage Subscription’ then click the ‘Cancel Subscription’ tab. Choose the reason for your cancellation and confirm that you want to cancel.

If you change your mind, you can reactivate your subscription at any time.

SuperSelf products

We value quality and support both farmers and the natural environment. Wherever possible, we use research-backed natural ingredients that have high bioavailability and are better for you and the planet. All products are non-GMO and free from preservatives. See individual products for more information.

This varies depending on the product. Please refer to the product label for the serving size.

Most supplements are best taken with a glass of water and your main meal, but some have other requirements. Please refer to the product label for specific product instructions.

We have a wide range of supplements suitable for vegans and vegetarians. All our products indicate on the label if they are suitable for vegans, vegetarians or both.

You can also shop by health concern and product type category on our website and apply the dietary requirements filter on the left.

All our products are gluten free.

Our supplements are suitable for adults only.

Our supplements are suitable for human consumption only.

If you are pregnant or breastfeeding, please consult a doctor or healthcare professional before using a supplement. Refer to the product label for specific product instructions.

Store in a cool, dry place that is protected from light and heat. Please refer to the product label for specific product instructions and best before date.

The best way to learn what supplements are best for you is to take our quick, personalised quiz. You can also shop by health concern and product type category on our website.

You can subscribe to our newsletter at the bottom of our home page to receive information about our discounts and promotions or follow us on Facebook and Instagram.

Our packaging is widely recyclable as the cap is made from aluminium and the bottle is PET plastic. We strive not to use any additional packaging unless it’s necessary. Please check with your local rubbish collection service for how to recycle in your area.

Our ingredients and manufacturing processes are subject to strict quality controls. The quality and safety of our ingredients are tested by independent third-party laboratories, so it’s not just us saying they’re great! We are proud to have facilities and processes that meet the highest British and EU standards and are compliant with GMP regulations.

We are based in the UK and all our products are made either in the UK or the EU.

About SuperSelf

As passionate health and wellbeing hackers ourselves, we aim to make it easier for you to find high quality, effective supplements to support your unique lifestyle and wellness goals.

Our team members are mainly located in London, England. If you need to write to us, our office address is Hipcrate LTD t.a. SuperSelf, 2B Endeavour Way, London SW19 8UH, United Kingdom.

As well as a 90-day return policy, we offer a money-back guarantee. If you are not satisfied with one of our products, please contact us via email, chat or our "contact us" form so we can arrange a refund, replacement or return as needed.

Thank you for asking! Please get in touch so we can talk more. We love working with new partners who share our passion and understand our product ethos. Introduce yourself with an email to hellohipcrate@gmail.com and please include a brief description of your business.

We believe that small, regular actions can add up to big change. That’s why a percentage of profits from every product we sell goes to Vitamin Angels, a charity working to reduce preventable diseases in children in over 70 countries worldwide. We also participate in occasional one-off events, so if you have an idea that might match our ethos and area of expertise, please do get in touch.